Discounted Rate Programs 

MMWD has two discounted rate programs for qualifying low income or medically disabled customers: the Service Charge Waiver Program and the Medical Disability Discount. Details, qualifying criteria, and applications for each of these programs are listed below. If you have a question regarding MMWD's discounted rate programs, please contact our customer service department at 415-945-1409.

Service Charge Waiver Program for Low Income Customers
If you qualify, the bimonthly meter service charge and the watershed management fee are waived. The water you use is billed according to our usual and current rate structure. To qualify for MMWD's Service Charge Waiver, you must:
  • Have an annual household income at or below the low income level set forth by the Federal Department of Housing and Urban Development (see Low Income Guide) and provide proof of same;
  • Install water-efficient showerheads, toilets, and faucet aerators in your home that meet MMWD code (free showerheads and aerators are available from MMWD);
  • Be a single-family residential customer with a meter size no larger than one inch;
  • Have the water service in your name (apartment complexes or mobile home parks with a master meter do not qualify); and
  • Not be claimed as a dependent on another person's income tax return.
If you are interested, please download and complete the application form (also available in Spanish), and return it to our business office. Be sure to include proof that your income meets the low-income requirements. To determine your eligibility, MMWD may need to request additional information and/or schedule an appointment for you to meet with one of our representatives at the district's business office. 

Please direct all questions regarding this program to our Customer Service Department at 415-945-1409. We will notify you in writing if you qualify for this program. Please allow three weeks for your application to be processed.

Please note: The district reserves the right to request additional information at any time. While eligibility is normally for a one-year period, participation in the program can be revoked if a customer does not meet all qualifying criteria as set forth in the district code.

Medical Disability Discount
If you qualify, the bimonthly meter service charge and the watershed management fee are waived, and an additional nine CCFs* is billed at the Tier 1 base rate. To qualify for MMWD's Medically Disabled Water Rate Program, you must:
  • Establish your disability through doctor verification;
  • Install water-efficient showerheads, toilets, and faucet aerators in your home that meet MMWD code (free showerheads and aerators are available from MMWD);
  • Be a single family residential customer with a meter size no larger than one inch;
  • Have the water service in your name (apartment complexes or mobile home parks with a master meter do not qualify); and
  • Not be claimed as a dependent on another person's income tax return.
Please download and complete the application form (also available in Spanish), and return it to Customer Service Department. Your application must include certification from your doctor as to your disability.

Please direct all questions regarding this program to our Customer Service Department at 415-945-1409. We will notify you in writing if you qualify for this program. Please allow three weeks for your application to be processed.

MMWD Code Section 6.01.100. ". . . The district may perform a water audit on any property of a consumer receiving the medically disabled water rate to assure that the consumer is in compliance with this section and other provisions in this code pertaining to water conservation."

The district reserves the right to request additional information at any time. While eligibility is normally for a one-year period, participation in the program can be revoked if a consumer does not meet all qualifying criteria as set forth in the district code.

*One CCF, or 100 cubic feet, is 748 gallons.