With health officials urging closures and restrictions to public services due to the coronavirus (COVID-19), we want to assure you that your water supply is safe, and reliable.
The district’s water supply is not affected by the virus, and it continues to be safe to drink. Your water is locally sourced, with the majority of it coming from our protected Mt. Tam watershed, and it is treated, routinely tested, and monitored to ensure there are no viruses or pathogens.
We are prepared, so that under any scenario, our customers will continue to be provided with safe, high-quality drinking water. Our Business Continuity Plan includes contingencies for things such as staffing shortages, or other strains on resources.
The Centers for Disease Control (CDC) and the Environmental Protection Agency (EPA) have stated that the virus has not been detected in drinking-water supplies and that your tap water remains safe to drink. For more information from the EPA, please see epa.gov/coronavirus.
We understand that these are difficult and uncertain times. We are here, and our crews are working 24/7 so that you do not have to worry about your water supply during this health crisis. We are in this together.
Wipes Clog Pipes
Please do not flush disinfectant cleaning wipes, or "flushable" wipes. These wipes do not break down in water like toilet paper, and can damage the plumbing or cause backups. Throw wipes in the trash. Thank you!
Marin Water Offices
Due to public health officials’ concerns regarding the spread of the coronavirus, Marin Municipal Water District offices, including its administrative and customer service offices in Corte Madera and its watershed office in Sky Oaks, will be closed to the public until further notice.
Essential services offered by the district will still be conducted during business hours, Monday through Friday from 8 a.m. to 4:15 p.m. via telephone, email, USPS mail, and online at www.marinwater.org. In-person water bill payments by cash or check may be placed in the drop box located outside district offices on the right side of the building.
The district’s Customer Service and Billing Department can be reached at 415-945-1400, and customers can contact the district’s Engineering Services Department at 415-945-1530. For 24/7 water emergencies, please call 415-945-1500.
While the district’s watershed office will be closing to the public, the watershed remains open, with some restrictions to protect the public and our staff. The recent county health order prohibits vehicles and parking at the watershed, with the exception of people with disabilities who have the required disability placards or license plates for their vehicles. Parking for those with disabilities is available at our Sky Oaks parking lot. While the watershed remains open, visitors must comply with social distancing requirements of at least 6 feet. All of the district’s volunteer programs that take place on the watershed have been canceled until further notice. These changes are designed to protect public health and safety during this crisis.
Public Board Meetings
The district’s Board of Directors meetings will continue to be held, unless otherwise noticed. Until further notice, the public can watch the board meetings live using the district’s livestream available on the website at www.MarinWater.org, or by accessing it during the meeting here. Public comments will be accepted via email at BoardComment@MarinWater.org. To protect public health, the district offices are closed, so no attendees will be allowed in the building.
Marin Water Team
Marin Municipal Water District employees are designated as essential workers, and often work 24/7 during emergencies. You may see our Marin Water work crews in the field, making necessary repairs to maintain the district’s critical infrastructure. To help contain the virus and to protect its employees with the safest work environment possible, the district has also adopted business practices that include responsible teleworking, and additional safety equipment and procedures.