Password Reset Assistance for Online Bill Pay System

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If you are having difficulty accessing the new online billing portal using your previous login credentials, use this form to request password reset assistance.
Must match previous online bill pay profile
Your customer number is on your Marin Water bill.

Please allow two business days for processing. The temporary password will be sent to you via email by Paymentus, Marin Water’s third-party bill pay service provider. 

If you still have trouble logging in, please contact Marin Water Customer Service at 415.945.1400 during business hours, Monday through Thursday, 8 a.m. to 4:15 p.m. If you are not aware of the email address or no longer have access, please contact us as well. 

For after-hours bill payment support, contact Paymentus at 800.420.1663 or send us a message.